777 Brickell Ave. Suite 500
Miami FL, 33131
Phone: +1 727 203 5908 / +1 727 483 7297
Toll Free Number: +1 888 900 6950
Mon-Fri: 7:00 am – 4:00 pm EST
FREQUENTLY ASKED QUESTIONS
Some of the most frequently asked questions will be listed here. Any further inquiry can be done on the contact form on the right. Cheers!
What are Bulk Roses and how to handle them
Bulk Roses is the new way to order high quality roses at the best price, know how to take care of them in this video
How many days in advance do I have to order?
You can order anytime you want and schedule your delivery for any date in the future. But we highly recommend to pick a delivery date that is 4 days before the day of your event, to allow the flowers to hydrate and be in a full bloom stage + avoid any delays from Fedex. You will be able to select your delivery date at the checkout page
What is the delivery fee?
Our flowers are delivered at your doorstep straight from the farms in cold chain and by a super fast service. Our farms are located in Ecuador (South America) and shipping and handling costs are pricey, but thanks to our strategic alliances, we are able to offer you FREE SHIPPING for all orders over $99, if your order total is below this amount a small fee of $24 will be charged, that is really low for an international super fast shipping!
Can you guarantee delivery on a specific date?
Yes we will deliver on the desired date, unless there is a natural disaster or a FedEx mechanical failure.
Can I include a personal message with my order?
Yes it’s possible but we need the message in the order notes the day you place your order.
What is the quality of your flowers like?
A-Quality these are export roses. We have a team that does Quality Control before each departure on the flowers.
How are the flowers packed?
The flowers are wrapped with a cardboard wrap in a delivery box.
Can I order by telephone?
It’s possible to order by phone but our customer assistant will ask for your debit/credit bank details.
How long will the flowers last?
Approximately 7 days till 14 days, after it has been but in a vase with water. During the shipping the flowers will be sleeping due to the cool chain of exportation. On arrival, put the flowers in water with the cardboard wrap on. Due to the absorption of water and temperature change, the flowers will extend. Keeping the cardboard on; the flowers will extend with a straight stem. After letting the flowers absorb water for several hours; remove the cardboard around.
Can I cancel my order?
If the flowers have not shipped, then yes the order can be canceled.
When can I contact your customer services team?
Monday through Friday from: CST 8h30-17h30.
Can you guarantee a specific time for a flower delivery?
Unfortunately it’s not possible; we will give you a time range when you will receive your flowers.
At what hours do you deliver?
Normally we deliver between 10h30 -18h.
What happens if the recipient is not at home?
Fedex will try again to deliver the same day, normally after 2 hours. After a second attempt at delivery it’s possible Fedex will charge some extra costs.
What happens if I want to make changes to my order?
We only can make changes 5 days in advance of the delivery date.
I have not received an order confirmation, what should I do?
Normally you receive your confirmation the same day. If you place your order on the weekend you will receive the confirmation on Monday.